FAQ
How do I become a customer?
You complete the “sign up form” and submit it. You will receive your log in detail once our sales department has checked your account information.
Is there a minimum order requirement?
No, we do not require a minimum order amount.
Do I have to place all my orders online?
Yes, to avoid any mistakes and miscommunication we ask our customers to please order online
What if I need to add to an order I have submitted?
Just place another order and make a note stating that you need the two orders to be dispatched together.
Can I use your website for images or descriptions?
Yes, take whatever you need.
What do I do if I have a defective product?
You send us an e-mail to returns@janeausten.co.za and we will walk you through the process. We extend the manufacturers guarantees, which differ from supplier to supplier. Each return will be handled individually.
How are backorders handled?
Backorders will be handled according to your instructions on your application form. Please contact our sales team, should you want to make a change to this.
Who carries the cost of shipping of my order?
The shipping cost is for your account. We can provide you with a quote and add it to your invoice, should you wish to do so.
When do I pay for my order?
You need to pay in full, in advance, before delivery will take place.
Are the prices shown on the site wholesale?
Yes, the prices on our website are the wholesale price. The price is excluding VAT.
DO YOU DROP SHIP ON BEHALF OF STOCKISTS?
Yes, we do. Talk to us!